Contact

Boston Metro Authority serves as a civic reference resource for Boston-area government structure, neighborhood services, elections, planning, and metropolitan governance. This page explains how to reach the editorial and administrative team, what information to include in a message, and what kind of response timeline is reasonable. Understanding the difference between the types of inquiries handled here — editorial feedback versus service questions — will make any submission faster to process.

What to include in your message

A well-structured message reduces back-and-forth and speeds up any response. The following breakdown covers what to include depending on the type of inquiry:

For content corrections or factual feedback:
1. The specific page title or URL where the issue appears
2. The exact passage or claim in question
3. The correction or clarification being suggested, with a named public source if available (for example, a Boston City Charter section, a Massachusetts General Law citation, or a named agency publication)
4. Contact information for any follow-up

For editorial or research inquiries:
1. A clear description of the topic or gap in coverage
2. The neighborhood, agency, or government body involved
3. Any relevant documents, public records, or sources already identified

For general administrative questions:
1. A one-paragraph description of the question or issue
2. Whether the inquiry relates to a specific Boston neighborhood (one of the 23 recognized neighborhoods), a regional body such as the MBTA or MAPC, or a county-level government

Messages missing a clear subject or page reference take longer to route. Attaching or linking to a named public document — even a Boston.gov page or a Massachusetts Legislature statute — is the single most effective way to accelerate a factual correction review.

Response expectations

Factual correction submissions are reviewed on a rolling basis. Responses to well-documented corrections typically follow within 5 to 10 business days. Corrections with an identified primary source from a named government body — such as the Boston City Clerk's office, the Boston Election Commission, or the Massachusetts Secretary of State — are prioritized over undocumented requests.

General editorial inquiries are addressed as capacity allows. Not all submissions result in a personal reply, particularly if the inquiry concerns a topic already covered in depth on the site.

This site is a reference resource, not a city government office. Requests for direct government assistance — permit applications, voting registration, public records access, or neighborhood complaint filings — should be directed to the appropriate agency. The How to Get Help for Boston Government page identifies the correct municipal and state contacts for 18 of the most common civic service categories. The Boston Public Records Requests page covers the formal process for obtaining government documents under Massachusetts General Law Chapter 66.

Additional contact options

Two categories of inquiry fall outside the standard message process:

Urgent factual errors involving time-sensitive civic information — such as incorrect election dates, polling locations, or budget deadlines — are treated as high-priority corrections. Messages in this category should include "Urgent Correction" in the subject line and identify the named government source that establishes the correct information.

Partnership or licensing inquiries are handled separately from editorial matters. These should identify the organization making the inquiry, the nature of the proposed arrangement, and the specific content or data in question.

General questions about Boston-area government that do not require a direct response may find faster resolution by consulting the Boston Government Frequently Asked Questions page, which addresses 40 of the most common questions about city structure, elections, zoning, and neighborhood services.

How to reach this office

Boston Metro Authority operates as a digital civic reference property covering the Greater Boston metropolitan area, with editorial focus on the City of Boston's 23 neighborhoods, Suffolk County government, and the regional bodies — including the Metropolitan Area Planning Council and the MBTA — that operate across municipal boundaries.

The primary contact method is email. The address is listed in the site footer, which is updated independently of page content. Physical mail is not processed. Phone support is not available.

When identifying the subject of a message, specifying the relevant page from the site's content library — for example, Boston Zoning Board of Appeal, Boston City Budget, or Boston Ward and Precinct System — allows the message to be routed to the correct editorial area without additional clarification. The site covers more than 80 distinct topic pages across government structure, neighborhood governance, elections, planning, and metropolitan oversight, so page-level specificity is the most effective routing mechanism available.

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